Co-managed IT · Grand Rapids and West Michigan
Co-managed IT for companies that already have an IT person
Your IT person keeps control. Evolv covers what one person cannot: nights, weekends and vacations, 24/7 security monitoring, tested backups, compliance work and project hands. We write down who owns what before we start.
When co-managed IT makes sense
- Your IT person is buried in tickets and projects keep slipping
- Nobody covers nights, weekends or vacations
- Your cyber insurer or a customer wants EDR, SOC monitoring and written policies
- A CMMC, HIPAA or audit deadline needs skills your team does not have
- A migration, new site or ERP upgrade needs extra hands for a few months
- Everything depends on one person and you know it
No internal IT staff? Fully managed IT is the better fit.
Who owns what
This is a typical split. We adjust it to your team and put the final version in the agreement.
| Area | Your IT person | Evolv |
|---|---|---|
| Day-to-day tickets | Works tickets first | Overflow and escalations |
| Nights, weekends, vacations | Off | 24/7 help desk, 1-hour urgent response |
| Admin access and decisions | Keeps ownership | Works inside the rules your team sets |
| Security monitoring | Reviews alerts that matter | EDR with 24/7 SOC monitoring |
| Backups | Knows what must be protected | Runs backups and quarterly recovery tests |
| Compliance and insurance | Provides context | Policies, evidence, questionnaires, vCISO |
| Projects | Leads and prioritizes | Engineering hands for migrations and new sites |
How it works
- 20-minute call. We learn your environment, what your team wants to keep and where the gaps are.
- Written split. We document who owns each task, then quote only the services you hand to us.
- 30-day onboarding. A dedicated technical lead and account manager deploy monitoring, security and backup tools alongside your IT person.
- Day-to-day. Your team works tickets first. After-hours calls, overflow and escalations go to our 24/7 help desk.
- Quarterly planning. We review the roadmap, security posture and the split with your IT lead.
Pricing
Co-managed IT is priced on the services you hand off, so it costs less than fully managed IT. For reference: fully managed IT starts at $95 per user per month, and a fractional vCISO is $3,500 per month. Agreements run 12, 36 or 60 months with US data handling and a US data processing agreement.
Frequently asked questions
Co-managed IT pairs your internal IT person or team with Evolv. Your team keeps ownership of the environment and the decisions. Evolv adds the coverage, security tools and specialist skills one or two people cannot provide alone.